Joanne was born and raised in Montgomery County. She is a 1999 graduate of Syracuse University with a BA in Psychology. She speaks fluent Arabic which she learned at home. She lives in Brookeville, MD with her husband, daughter, and 2 dogs.
Joanne is a people person. Her enthusiasm is infectious. As a patient care coordinator, she enjoys interacting with people and ensuring that they get personalized, attentive care.
Outside of work, she likes to travel but mostly enjoys spending time with her family. Joanne is a huge football fan. She also loves to cheer on her Syracuse Men’s Basketball team.
Valerie Toler
Business Manager
Valerie grew up in Silver Spring, Maryland. She started her medical field career working for an Internal Medicine/Rheumatology practice in White Oak. Valerie held several positions during her twelve years there; she enjoyed her last five years as the Office Manager the most. Her commitment, drive, and work ethic led her to a promotion as Office Manager. Valerie genuinely enjoys learning and developing her skills with a growing practice.
Valerie is a kind, sweet and a very giving person. It shows in her interactions with others and in her smile. She loves helping out whenever she can.
Outside of work, Valerie enjoys spending time with her family and friends. She has two dogs Blitz and Cali who always keep her busy. Valerie loves the beach, country music and dancing.
Penny Terrell
Front Desk Administrator
Penny is an experienced patient care professional with 10 years of plastic surgery experience and a medical billing certification who still manages to participate effectively in church and volunteering activities. Her experience with people has endeared her to have compassion, to help, and to show love to everyone that she meets and greets. Penny is very passionate about being a Front Desk Administrator and believes making a great first impression is the best impression. This is where she has the opportunity to show her expertise in helping others, showing compassion, and understanding.
Penny is a widowed mother of one and devout Christian who volunteers at homeless shelters and senior community centers, as well as co-manages a business called Party Servers. With encouragement from family and friends, she coordinated a small charity called Back Pack Angels from 2004-2005. When working as an employee at ADP she received a “World Class Service Award” for outstanding service and commitment and the Certification of Appreciation Plaque Award for all of her hard work helping train other employees.
In Penny’s spare time, she loves going to the beach, watching sports, dancing, and reading.
Jennifer Fonseca
Patient Care Coordinator
Jennifer is a Patient Care Coordinator with over 10 years of experience in healthcare and specialized experience in cosmetics and aesthetics. She has spent her career in medical billing, management, aesthetics, clinical dermatology, and cosmetic plastic surgery, and is currently completing her degree in Health Care Administration. She was born and raised on the beautiful beaches of Florida but also lived in Alabama and Colombia, South America prior to moving to Maryland 4 years ago. Jennifer is a wife and mother of 3 and lives with her dog and family in Frederick. She is compassionate, knowledgeable, and dedicated to helping others, and enjoys being a part of her patients’ life-changing surgical transformations.
In Jennifer’s spare time, she loves going to the beach, traveling, and enjoying nature with her family.
Tiffany Keyes
Licensed Practical Nurse, Pre- and Post-Surgical Nurse, Expert Skin Care Counselor
Tiffany is our pre- and post-surgery nurse. She cares for and treats all our surgery patients, as well as provides skin care consultations. Tiffany was born and raised in the beautiful bluegrass state of Kentucky. She lives in Urbana, MD with her husband and two sons.
Tiffany is most certainly a people person. Her compassion for her patients and enthusiasm is not only evident, but infectious as well. One of her many patients stated “your dedication to patient care is amazing.” She is passionate about helping her patients look and feel their best. It is evident every day that Tiffany loves her job and takes pride in walking all of our patients through their surgical journey.
When she’s not performing her nursing responsibilities, Tiffany enjoys spending time with her husband and boys. She also enjoys painting, reading, and playing the piano when she has a little free time.
Cissy Wells
Registered Nurse, Expert Injector, & Skin Care Counselor
Cissy Wells, RN received her Bachelor of Science in Nursing from Frostburg State University in Frostburg, MD, as well as her Bachelor of Fine Arts from Merrimack College in North Andover, MA.
She has completed extensive training in the use of cosmetic injectables, lasers, and many other cosmetic enhancement procedures. Cissy has been working as an Aesthetic Nurse with several of Washington’s top surgeons and doctors in the plastic surgery and cosmetic dermatology fields since 2014 . Her combination of artistic talent and advanced injectable training has given her a unique eye for correcting facial asymmetry and enhancing one’s natural beauty through fillers, neurotoxins, and cosmetic procedures. Cissy is known for her skillful use of injectables and fillers leaving a refreshed, natural, and youthful look.
She regularly attends advanced aesthetic trainings to master new techniques and deliver exceptional results to her clients.
In her free time, Cissy enjoys golfing, tennis, horseback riding, and spending time with her two children.
Our Plastic Surgery Associates team includes Dr. Franklin Richards, Dr. A. Dean Jabs, and Dr. Keshav Magge. Each of our plastic surgeons is board-certified, and together they have over 60 years of combined experience. Drs. Richards, Jabs, and Magge are all highly qualified in procedures for the face, breast, and body, and pride themselves in providing excellent results through our state-of-the-art, Quad A certified operating centers
